The Importance of Quarterly Patient Survey

A patient survey is one of the main principles of raising customer satisfaction and service quality. It is one of the best way to get feedback on your practice, staff, and service. Surveys are easy to put together and customizable which make them ideal for any practice. It is best to release them at a regular interval so patients know when to expect them and so you can keep improving.

Survey Questions

When you want to improve aspects of your service, the best people to ask are those who use it. Your patient survey can cover a variety of aspects, such as communication, facilities, staff, care, and more. They can help you discover issues in your accessibility and and gaps in your care that you wouldn’t have noticed otherwise.

A survey will help ensure patients are satisfied with the care they are receiving.

Benefits

  • Communicate more with patients. Surveys can help start a conversation with patients and can make them feel like their voice is being heard, that their opinion is important. You should get a sense of patients’ preferred mode of communication. You can also also include space for them to add comments or concerns not covered in the questions. It is also a great tool for collecting patient testimonials.
  • Encourage patient engagement. Reaching out to customers and clients on a regular basis will make them feel more comfortable reaching out, and speaking up about the care they receive at your practice. That can lead to more online reviews, and more marketing interactions.
  • Identify your strengths and weaknesses. The main take away from the survey should be what your practicing is doing well and what you need to work on. It is a great opportunity to learn what is working and what isn’t.
  • Improve performance. Once you have determined your weaknesses, you can change them to make sure you are always providing the best care and service to patients.

Putting together a patient survey is easy and extremely beneficial for every type of practice. There are many different programs and layouts, and every aspect is customizable. Beeman can help put together a patient survey that fits your practice, and can track which mode of distributing the survey is most effective. For more information on the services Beeman provides, click the button below.

Twitter: 35 Interesting Facts

Facebook, Snapchat, Instagram, Skype, YouTube, Twitter, Pinterest, Linkedin

Twitter is one of the largest social media platforms and it doesn’t seem to be going away anytime soon. It is the preferred platform for news and is great for providing quick, live updates. Here are 35 facts and stats about the platform.

History of Twitter

  1. It was created in March 2006 by Jack Dorsey, Evan Williams, Biz Stone, and Noah Glass and launched in July 2006
  2. One of the original ideas for a name was “FriendStalker.”
  3. The very first tweet was sent on March 21, 2006.
  4. The hashtag was first introduced in 2007.
  5. Ellen DeGeneres is responsible for the most retweeted tweet of all time.
  6. In November 2017, the character limit for a tweet expanded from 140 to 280.
  7. It took 3 years, 2 months and 1 day to go from the first tweet to the billionth.
  8. The 2012 election broke records with 31.7 million political tweets. Election Day was by far the most tweeted about event in US political history.
Twitter can be accessed on a computer or mobile device.
Macro shot of the twitter website in web browser on a computer screen.

Marketing Stats

  1. In 2017, businesses spent $70 million on ads.
  2. 77% of users feel more positive about a brand when their tweet has been replied to.
  3. 80% of users have mentioned a brand in a tweet.
  4. Companies using the platform for customer service see a 19% lift in customer satisfaction.
  5. 67% of all B2B businesses use it as a digital marketing tool.
  6. 85% of small and medium business users use it to provide customer service.
  7. 40% of users have reported purchasing something after seeing it on the platform.
  8. Twitter users are 38% more likely to post opinions about brands and products than other social media users. 
  9. 27% of adults 50+ use it.
  10. People spend 26% more time viewing ads on the platform than on other leading platforms.
  11. Tweets with images get 150% more retweets.
  12. 76% of consumers are likely to recommend the brand following friendly service.

Twitter User Stats

  1. 63% of Twitter users is between 35-65 years old.
  2. 66% of users are male. 
  3. There are 145 million daily users.
  4. 22% of Americans are on Twitter.
  5. 80% of active users access the site via mobile.
  6. Barak Obama has the most followers at 118 million.
  7. The average user follows five businesses.
Twitter can be accessed on your mobile phone

Misc

  1. According to the Vatican, you’re a better person if you follow the Pope on Twitter.
  2. The Library of Congress used to archive all tweets.
  3. The famous blue bird in the logo is named Larry.
  4. Katy Perry has the most followers.
  5. There are more than 9,000 Tweets sent every second.
  6. The “Face With Tears of Joy” has been used more than two billion times, making it the most popular.
  7. There are only 4800 employees.
  8. 71% of users say they use the network to get their news.

Twitter is a key element for successful social media marketing. Make sure your efforts are successful with Beeman Social Media Services! We can help you discover the times and days, copy, and hashtags that optimize follower interaction. Click the button below to learn more!

HIPAA: What is it and Are You Compliant?

HIPAA stands for Health Insurance Portability and Accountability Act. It was passed in 1996 to create national standards for protecting confidential health information. The primary purpose is to protect an individual’s health information without disrupting the flow of health care. This provides and promotes high quality health care while protecting the public’s health and well-being.

HIPAA Privacy Rule

The Privacy Rule sets standards that protect patients’ health information and makes sure individually identifiable information is safe. This makes the specified entities responsible for keeping information regarding diagnoses, medication, and sensitive information confidential. For example, if providers have a check-in sheet at their office, they need a way to hide the name of previous patients. Also, patients must give explicit permission to providers to share information with a third party. It also sets standards for individuals’ rights to understand and control how their health information is used.

HIPAA Security Rule

The Security Rule protects a subset of protected health information (PHI) covered by the Privacy Rule. This includes all individually identifiable health information covered entities create, receive, maintain, or transmit in electronic form. This information is called “electronic protected health information” (e-PHI). The Security Rule does not apply to PHI transmitted orally or in writing.

There are certain requirements health care providers must meet to be considered HIPAA compliant.

To fulfill the Security Rule, all covered entities must:

  • Ensure the confidentiality, integrity, and availability of all e-PHI
  • Detect and shield against threats to the security of information
  • Protect against anticipated prohibited uses or disclosures
  • Certify compliance by their employees

They rely on their best judgment when considering requests for permissive uses and disclosures.

The NPI Standard requires every single health care entity, including employers, individuals, healthcare providers and health plans, to have a unique 10-digit provider identifier code – their NPI (National Provider Identifier).

Transactions and Code Sets Standards require organizations to follow specific mechanisms for EDI (electronic data interchange), when processing or submitting claims.

The Enforcement Rule sets guidelines for investigating HIPAA violations. These violations can be very costly for healthcare organizations. However, they can lower the risk of violations by participating in training programs.

How to Get Certified

There is no official certification program; in fact, there are many training groups and programs available online and offline. Providers can also customize and create their own program for their employees.

Curious how you can stay HIPAA compliant when reaching out to current patients? That’s where Beeman comes in! We can help design and create emails that generate leads. To learn more about our different email marketing packages, click the button below.