A patient survey is one of the main principles of raising customer satisfaction and service quality. It is one of the best way to get feedback on your practice, staff, and service. Surveys are easy to put together and customizable which make them ideal for any practice. It is best to release them at a regular interval so patients know when to expect them and so you can keep improving.
When you want to improve aspects of your service, the best people to ask are those who use it. Your patient survey can cover a variety of aspects, such as communication, facilities, staff, care, and more. They can help you discover issues in your accessibility and and gaps in your care that you wouldn’t have noticed otherwise.
- Communicate more with patients. Surveys can help start a conversation with patients and can make them feel like their voice is being heard, that their opinion is important. You should get a sense of patients’ preferred mode of communication. You can also also include space for them to add comments or concerns not covered in the questions. It is also a great tool for collecting patient testimonials.
- Encourage patient engagement. Reaching out to customers and clients on a regular basis will make them feel more comfortable reaching out, and speaking up about the care they receive at your practice. That can lead to more online reviews, and more marketing interactions.
- Identify your strengths and weaknesses. The main take away from the survey should be what your practicing is doing well and what you need to work on. It is a great opportunity to learn what is working and what isn’t.
- Improve performance. Once you have determined your weaknesses, you can change them to make sure you are always providing the best care and service to patients.
Putting together a patient survey is easy and extremely beneficial for every type of practice. There are many different programs and layouts, and every aspect is customizable. Beeman can help put together a patient survey that fits your practice, and can track which mode of distributing the survey is most effective. For more information on the services Beeman provides, click the button below.